Man’s best friend is awful. I cannot believe this place stays in business. We had two of our 7 month old puppies groomed there (they have been to the groomers before in another state). We dropped them off at 9:30 am. At around 3:30 I received a call from the groomer complaining that our boy puppy “peed himself when she started to groom his genitals and now she has to clean him up!” He had been locked up all day with 14 other dogs barking and you just came at his privates with a razor! She was so insensitive and unprofessional! She also said she “might need to cut our girl dog short because she was matted on her paws”. I specifically said DO NOT shave her. We FINALLY got to pick the puppies up at 5:00 pm and she shaved our girl puppy all the way down to her skin! Her skin was cherry red and on top of that the dogs smelled awful! The groomer just laughed and said she had to shave her. Our theory is she just shaved her because she was the last dog she groomed for the day and she wanted to leave. As for the boy his haircut was awful. He had spots that were uneven and she shaved some parts shorter and left the other side long. We showed our groomer from back home and he said this woman had no clue how to cut a dog. It took days for our dogs to get back to normal. They acted like they had been abused at this place. The girl did not want us to touch her yet she wouldn’t leave our side and the boy sulked for days. This groomer does not need to be working with animals.
When we spoke with the owner she refunded our $130 but said she was friends with the groomer and that maybe our dogs needed obedience school! No remorse on her behalf and she obviously does not care about the safety of the animals at her store. I advise anyone to avoid this place. Such a horrible experience, HORRIBLE groomer and rude manager.