A few years ago I had hair down to my rear end. It wasn't thin, it wasn't think...it was just right for a spiral perm. So, I go into this Sam's and an older woman scooped me up really quickly. She sat me in a chair and it took 5 hours to do the perm. She kept taking customer after customer while I just sat waiting...before she even touched my hair. She wouldn't let anyone else touch me, but I had no idea otherwise I would have spoken up.