I had been a customer of this EXPENSIVE dry cleaners for years. Five days ago, I took a black silk Dana Buchman skirt to be cleaned. There were three stains on the skirt. I told the girl at the desk that I had rubbed a stain with a white hand towel. She took it and the next day when I went to pick it up, the stains were still on the skirt. I told the new girl at the desk and she took it for ""redoing"". Today, I went to pick it up and the stains were still on it. The owner told me the girls at the front desk ""would not know that the stain could not come off, that only she could tell as she was the one doing the cleaning"". They charged me anyway. I did not want to cause a scene because I was livid. So, I reported them to the authorities.
Cons: They charge 2-3 times as other cleaners + charge EVEN WHEN THEY DO NOT REMOVE STAINS