We have been taking our dogs to Pasadena Pet Motel for several years for grooming and occasional kenneling. Although the cuts were done nicely, they continuously lie about when the dogs will be ready. They will take in dogs early in the morning, and discovered that the groomer doesn’t even show up until late in the morning or early afternoon. The groomer never calls you when the dogs are ready. We began to see another groomer with great results and communication, but recently our elder dog needed a cut but our current groomer was booked for 3 weeks in advance. We took a chance and went back to PPM with clear instructions that our dog had extreme arthritis and we needed to make an appointment where the groomer could see him immediately. The morning I dropped off our dog, reminded them of the importance of a reasonable departure (~3 hours), and made plans to pick him up before they closed for lunch. As always, I never heard back from them, and they didn’t answer the phone for 2 hours (during business hours). I finally got through at noon, and they hadn’t even started our dog, and got snippy with me accusing me of saying I would pick up the dog later in the afternoon. These folks are liars, unprofessional and unresponsive to the needs of the pet and owner. Do your fur-child a favor, go somewhere else.