My Mom lived in one of their apartments for three years and had to experience the worst treatment ever.
When my parents first moved in, the apartment was smelling like cigarettes because the prior tenant was a heavy smoker and the the walls were impregnated with cigarette smell. My parents tried everything, they sprayed the walls with different deodorizers, had the air ducts professionally cleaned, opened the windows during hot summer days etc. in order to try to get rid of that nasty smell.
After three years of having to live with old appliances, old kitchen cabinets, etc. We decided that it was better if we could just get my Mom a better place.
In order to receive the whole security deposit, we cleaned the carpet, bathrooms, etc. We also moved out all of my Moms stuff before the 31st and went back into the office on the 31st of March 2011 but when I went to take pictures of the apartment, they had already taken possession of the apartment and began painting.
At the office, they told us that they were going to charge us more than $ 1000 (thousand) dollars because the carpet was not in the same condition that we received it, they also told us that they had to change the kitchen floor because it was scratched, and that the two bathrooms were stained.
I find this absurd because first of all, the apartment was not in a good condition when my parents first moved in, second of all, they were expecting for the carpet and the cheap kitchen vinyl floor to be in the exact condition same as they were when they first moved in and, third of all, the bathrooms were in the same condition as they were when my parents first moved in.
Linda, the manager of the association is clearly trying to increase the profits of this apartment complex by stealing people's money and that is not right.