I usually go to a salon in Denver (LoDo) and will never make the mistake of going to The Parlour again. I?ve seen pretty much everything, having lived in NYC, Philly, and DC. I?ve had amazing haircuts, average haircuts, but I?ve never had a haircut THIS HORRIBLE! It?s difficult to imagine or even begin to explain how or why Shawn did what he did. I have fine, longer layered hair that was in need of a trim to make it look fuller and healthier again. Shawn ended up mutilating my hair, actually THINNING it out and making the ends wispy, which just emphasized his horrible work. The ends were completely uneven, and definitely NOT in a good ?bedhead? way. I went in for a trim, explained exactly what I wanted, and I?ve never left a hair salon feeling so unhappy and honestly, violated. He was pretty harsh and pulling my hair as he was drying it, maybe in frustration because his haircut didn?t turn out as he?d planned? He expressed his frustration, and figured he?d throw in some styling stuff to make it look ?messy?. Well, messy was NOT what I wanted, and not what I asked for. Even my boyfriend (who normally wouldn?t even notice a trim) immediately offered to be ?damage control? when he saw my hair. I called them, and the customer service was horrible. They suggested that I come in and talk to Craig, which I did. I ended up waiting OVER HALF AN HOUR, with absolutely no explanation or apology. He said there wasn?t much he could do, and offered me a free haircut. How was a free haircut going to help me? I wanted my hair back! Also, the people at the counter had no idea what Phyto Actif was, and did not offer to try to find it for me. They have no idea what good customer service is at all, unless, washing their own hair, drinking beer, and running off to sit in a chair to have their own hair done instead of taking care of customers IS their idea of good customer service. Please, do NOT go to The Parlour! That is, unless you want to have your hair mutilated.