I don't write negative reviews, as a rule. However, this example of bad service was so in my face, that I feel compelled to complain.
I was a walk-in early one day. I arrived at quarter past the hour, requesting an eye exam. No problem, I was told. We start the appointments at half past, if the first appointment doesn't show up, you get that slot. If they do, we'll see you right after them.
The appointment showed up, okay, not a problem. I walked the mall (there is no dedicated waiting area on the premises. You would have to sit at the high stools in the frame fitting area.)
I returned in plenty of time for the appointment, and stood against the glass display cases like others. But at the hour, a customer walked in who knew a staff member (they hugged), and they were given my slot. I was then offered one at 12:30, which I refused on principle.
It is unprofessional to behave that way, even towards a walk-in. This establishment sells designer wear, and they attempt to present an image of class and sophistication.
I'm sorry, but such treatment of customers is neither classy nor sophisticated. Thank you.