We went to Sushi Hama East. The service, by far, was the worst service I have ever had. I went with a party of 5 people. 4 of us had the all-you-can-eat sushi special and 1 of us ate a chicken dish off the menu. After we ordered, we waited for our server to take our order to the sushi bar. 20 minutes later, my husband shouted out, ""We are ready!"" Then we finally got our order taken. Drink refills? Forget about it. We asked for more water and never got it. The pitcher was less than 3 feet away so I just got up after about 15 minutes and got it myself. Finally, we just started doing everything ourselves. After waiting (another 20 minutes after filling our sushi refill order), we finally just started taking our sushi orders to the counter ourselves. My husband noticed a couple come in and sit down. After half an hour of them sitting there after filling out the sushi order, the man flew up his hands and they both left the restaurant. To make matters worse, it wasn't like the poor service was as a result of catching them on an ""off night"" when they didn't have enough servers. There were definately enough people employed, its just none of the servers worked! There were 3 women that were servers, hostesses, and cashiers. Then there were two sushi chefs and one dishwasher. That is 6 people working to serve three tables. The rest of the restaurant was empty (as I can't imagine that they get many return customers). It seemed that once the sushi orders got put in, the chefs did a pretty good job of making the sushi, but the problem seemed to be the servers. There were several times that we didn't know whether items were still coming or not. For example, they brought out our first sushi order together, but not my husband's food. Then later sushi orders were piece-mealed together, with some items never arriving. Instead of serving us, waitresses were pointing and laughing at us behind the counter, making us feel like they did something to the food.
Pros: Food decent
Cons: Pour your own drinks, get your own plates, take your own orders