Good: I am a long time, loyal Victoria's secret shopper. I have been going to the Tucson Mall for 12+ yrs. I have a VIP angel card and love the coupons that come with having it. I purchase for my entire family. The staff knows me by first name basis and always greets me, and even asks about my family. We particularily love the bras, panties and the Pink clothing!!. Bad: Unfortunatley, We will Never shop at this location again! The new female manager is horrible. She humiliated my daughter by searching through her bag as she exited the store and tried to accuse her of shoplifting, which she had not done! During the big clearance sale in Jan she kept glaring @ my friends and their daughters, whom I had invited to shop with me, and grabbed their bras, etc; and asked them when they were going to purchase them. She also refused 2 return a $60 sweatshirt that had a receipt.. Improvements: Please either teach her customer service or fire her! she makes a scene by hovering and glaring @ shoppers and makes them feel so unconfortable. Her employees have apologized to me and my friends/fam on more than one occasion for her behavior. This location is losing revenue because of her..