My husband bought me a gift certificate for a pedicure at Namaste Salon. One Saturday morning, I called Namaste salon six times, several hours apart, double-checking the phone number on both their website and business card in an attempt to schedule an appointment. Every time, I got a fax machine. So, I tried to go down there in person to redeem my gift certificate but no dice. No one could give me a pedicure. Frustrated, I asked for my money back. Except the lady behind the desk told me that because there wasn't a gift certificate invoice number written on the certificate, I would need to speak to a manager about getting my money back. I left my name and number to have a manager call me. No one called me. Several weeks later, I emailed the manager, Rick, to explain the situation. My husband?s bank statement can prove he purchased the certificate. He simply said my husband could redeem the gift certificate for product.