As a performer, I rely on my appearance and that appearance needs to look like my headshot. I am a sandy blonde and went in to get a highlight and cut on my hair. I received the worst coloring job I have ever had on my hair. I was to have foils done, and after a consultation with Paul and Anna, he left me with her with three colors to work into my hair. I specifically said that I wanted a very natural look to blend the roots into what highlighting was there. Anne put foils in in a manner of minutes, using big chunks of hair and not the fine weaving required. She then proceeded to leave me alone for more than 45 minutes. She was not attending a different costumer, she was talking, eating and playing with the other employees. I finally went up to her and said, "does this color shut off by itself?" She said "no, it's bleach and we wanted to get it very platinum" I replyed "platinum never came out of my mouth, I do not want platinum hair!" She then proceeded to argue with me, saying that she had been doing this for 4 years, and she new what she was doing. She rinsed my hair out and I had huge chunks of platinum streaks. I looked like Corella DeVille. Before bursting into tears or a rage, Paul told me to relax, they would fix it. He then ordered her to put in some color, which made me sit even longer. When that was all said and done, I had very deep brunette locks, which looked better, but not what I had asked for and certainly not the women in my headshots. After a cut with Paul, which was very basic, I left after about 3 and a half hours. At $300.00, I was appalled! I then called Paul back to say that this was not what I had asked for and his response was, "well, maybe we are not the salon for you" That was it! He never apologized, never asked what he could do to correct the problem, it was as if I didn't know what was best for me and they had done nothing wrong. I have filed a complaint with the Better Bus. Bureau, I will never recommend Garcia.