My response is to Jim A. I was your sales person at West Valley when you ordered your vest and when it came in. You were given the courtesy of being put on our delayed payment log to take your vest and pay us for it after you got your reimbursement from your department so as not to be out of pocket for the price of your vest. When you left a message on our voice mail, I called you back and left a message on your voicemail giving you my PERSONAL CELL PHONE NUMBER so that you didn't have to use the store number to pay for your vest. THAT'S called customer service. There is not another uniform store in the valley that will let you take your vest without payment. AND, when you finally did pay for your vest, it was put on a Discover card. Why bother putting it on delayed payment when you put it on a credit card anyway?\r
As for the customers bellied up to the counter and the phone ringing and not being answered...you answered your own complaint. How would you feel, as a customer at the counter, if your sales person turned his/her back to you to answer the phone? The voice mail system works well. The only calls that aren't returned are those that are muffled and we cant understand the message...or in some cases, no name and number left to call back.\r
The store has had a good 18 year run and, sadly, is closing soon as the owners are retiring. As an employee there, I would like to thank all of the long standing customers who shopped at the store. It has been a pleasure serving you with the best customer service we could give with the highest professionalism we could offer.\r
Thank you again.