If I could give this shop a zero, I would. Thin stock for middle price range bikes, and I've never been treated more dishonestly by a business in my life. The sales staff were friendly and knowledgeable, but the owner sold a bike I had on a 24 hour hold after only four hours, and didn't have the dignity to look me in the eye or apologize for it.
Dear Tempe Bicycle,
I am deeply disappointed in the service I received over labor day weekend. I arrived at noon on Sunday hoping to try out a few road bikes, learn what the different options are and how different bikes feel, and hoping to buy a new bike. I tried both of the two you had in stock in my size. Your salesperson and mechanics were wonderful, informative, and happy to work with me. After some discussion, I decided that although I loved the bike I had been riding, it was selling for more than I had planned on paying and I wasn't comfortable making such a significant purchase without some time to think about it. Your sales staff and I settled on a 24 hour hold, and I went home to consider the purchase. Only 4 hours later, I came back to the store hoping to take home my new bicycle. As I arrived, I saw my bike being wheeled out the door by an older couple, who had just bought it. I was told that you had sold the bike in direct disregard to the hold placed on it without even the courtesy of a phone call. When I spoke with you, you didn't make eye contact, you didn't apologize, and you didn't make any effort to remedy the situation.
I make a point of supporting small businesses. I also understand the challenges of running a small business and the necessity to move stock quickly. However, an important tenet of running a small business is to treat your customers with respect. I have made many small purchases at Tempe bikes over the three years I've lived here, and I am grateful for the knowledge I've consistently seen in your sales staff. This is one of the reasons I chose to come to you first when I was looking to make a significant purchase. Therefore, it is with deep regret that I am forced to write this review. I will no longer patronize the Tempe Bicycle shop, and will recommend alternative stores to my friends, coworkers, and the incoming students that I teach.
a former customer