I landed in Arrow Awards' Peoria store today with a dilemma needing 5 awards/trophies for Saturday. Bob was extremely patient, very nice, and very consultative. He had some great ideas for what I needed. I even used his phrase for my award (I'm not very good at that sort of thing so it is MUCH appreciated!). Quality items, great prices, but more importantly, for me, an experience in friendly customer service where both the customer and the business get something out of it. The customer - me - gets a great product that will be cherished. The business - Bob/Arrow Awards - gets a return customer with lots of friends to tell about this business and my experience! I will definitely be telling folks about Arrow Awards!