Wow, the Apple store in Arden Fair Mall is still quite large! the people were so informative and approachable, but the website for them sucks a lot. My roommate's ipod stopped acknowleding her computer and we had to get it fixed. We took it in and we only waited for like 5-15 minutes before someone was able to help us and I was amazed at the quick and friendly service he provided. That's probably why he was able to convince her to buy the extended warrenty--see what you get when you give good service?