I agree with the lack of follow up-but also need to say BEWARE-NOT ONLY BAD SERVICE, BUT THEY LOST MY HARD DRIVE!! I brought in an external hard drive that had been dropped, they called and said they had downloaded the informatin to their server, and I would need to buy a new hard drive to load it to. I bought a 1TGB hard drive, cleaned up a computer, downloaded alot of stuff onto it,
then-after a month with no phone calls, I stopped by to see if it was ready.
They had lost it. After a few days they found `a hard drive, but it was blank not sure if it was mine. (the one I left had data)
Was told I had 2 options: it is mine, and I could have it, or its not mine and I could have it. Oh, and they would refund the 50.00-that is NOT acceptable to me. . Where is my hard drive, and all my personal, financial etc data?
There was no apology, no attempt to ask if their offer was acceptable.
Ill call back, and see what more they might do, but doubt Ill have luck-they don't seem to care.
I'm taking my business elsewhere, and encourage others to do the same.
Cons: poor service