I saw a segment on ABC 3340 and was so impressed by what I saw, I decided to make an appointment. First off, let me say that I'm a mom. Not only am I a mom, I'm a mom on the go! Carpool ... Baseball practice ... Cheernastics ... the whole nine. My biggest concern was making sure I could get in and out in time to pick up my little ones. My hair has been the same length since my wedding in 02 and I felt like it was time for a change. When I called, I appreciated that the front desk staff was friendly and professional. I explained my issues with time and was grateful that they listened and acted accordingly to place me with the right person at the right time. Yesterday, when I arrived I was given a tour of the salon and offered the most amzing water I've ever tasted. I know it may sound strange, but it was infused with fresh cucumber, lemons and limes and it was delicious! I also liked that they offered me a change of clothes (tee shirt and smock) since i was having my hair colored. A great touch. After speaking with Rose for a few minutes, we decided to move forward with a Pixie hair cut with a bit of an edge. Think Mia Farrow or Michelle Williams. Very chic ... very cute ... very easy to maintain!! On top of everything, I loved that Rose and her team seemed passionate about what they do. You can feel that everyone is genuinely interested in making sure you're pleased with the final product, which of course is your hair. I couldn't have asked for a better experience and if that wasn't enough ... I even received a complimentary and much needed brow wax. I will most definitely be returning and in fact made an appointment for my mother. Over all very pleased with them.