I have been a customer of Tibet Nepal for 15 years. Hera, the owner, is a sweet-hearted man, kind, helpful and considerate. Unfortunately, like a lot of small shop owners, he has to watch out for thieves, which may contribute to some reviewers' misconceptions about him. His merchandise is QUALITY. He makes 2-3 trips to Nepal every year and brings back treasures that I haven't seen in any other spiritual gift shop. For anyone who thinks they aren't getting a bargain on his merchandise, just try booking a flight to Nepal yourself, obtaining lodging and meals, and see what kind of overall 'deal' you get. I will continue to be a very satisfied customer for years to come!