U'd think all McMochas should taste the same regardless of location? U'd think managers know how to handle a happy & not happy customer? Well, not the McDonald's location off of Hegenberger in Oakland. Approximately my 48th review w/ CitySearch & unfortunately my 1st 1-star Review =(
LOCATION: Just East of Hwy 880 (exit Hegenberger) by Oakland Coliseum. Inside shopping center w/ Pak N Save, Midas, & Taco Bell...just past Arco Gas Station & Chubby Freeze burger spot. Plenty of parking in shared lot.
RESTAURANT: Good upkeep to keep Ronald McDonald proud. Large, spacious, & clean.
CUST SVC: Went through drive-thru Sun 9/20/09 just after 11am...friendly service all around here & got 3 stars...but my disappoint starts when I reach my destination.
DRINKS: I ordered 2 small hot McMochas. Getting to my destination & not tasting the drinks yet, gave my sis her McMocha while I said messed around in her room. Sis says, ""This doesn't taste good sis. Ew, it's not sweet or anything"". I taste my McMocha...taste like standard coffee, not an expresso drink at all. Really upset/disappointed & now they've lost 1 star.
MANAGER CUST SVC: Let's begin with, I love my sister! She sees how disappointed/pissed I am that our flippin' McMochas weren't prepared correctly so she called this location up immediately & asked for mgr. Gent gets on the ph saying ""Yeah, I remember that order. I made it myself"". Then my sis, ""Well do you make it differently or your way or something 'cuz Castro Valley, Alameda, & Walnut Creek taste nothing like this? Our McMochas taste like standard coffee & not like an espresso at all."" Mgr says he made it the way it's suppose to be made, my sis reinforces her statement, then mgr hung up in her face. Sis called back, someone picked up ph, then hung up. Sis called back again, they're not picking up the ph now.
BITTER TASTE: We took our McMochas, I drove back to McDonald's, sis threw both McMochas on door entrance, then we rolled out. Come on now folks! Sis was ready to go back McD & speak w/ Mgr face-2-face, but I didn't feel like it & wanted to get on w/ our day. Final taste tho, the mgr could've maintained 2-star rating, heak could've acted like a mgr in various ways & gained more stars, but since he was as a$$hole & lost another star, ""I'm NOT Lovin' it"".
Pros: Quick cust svc & large-clean Mickey D's
Cons: Awful managerial customer service