I've had nothing but great experiences with Ike. I've taken shoes to him to widen, to add another inch to a boot heel, to fix a zipper, to glue a ripped-up inseam, clean up leather, and any number of other tasks, ordinary and strange. He's always delivered on time and with great results. He's never seemed terribly excitable either way -- just polite and professional. I highly recommend Ike.