I went with this shop as it is a direct shop for my insurance. i was leary because of its location, however I was assured by the insurance rep that it was a great place and family owned. I took my car there and it was a HUGE mistake. they appeared professional at first, however they were not. The repair was promised in 1 month and they took over 2 months. They did not follow up with me as to the status of the vehicle, I had to call once a week to find out myself. I took the car back 3 times for repair of their work and 5 months later, I am having to take it to another shop. My trunk is rusting and the paint job is horrible. There are specs of dirt under the paint, scratches under the paint fro the used parts they used. When they returned my car, there were black hand prints all over the interior and grease on the wheel and the interior door handles. They lost my car mats and my trunk attachment that hides things from people seeing in the trunk. I paid for the rental since the insurance only does 30 days. and when I broght the car back because of their lack of workmanship, they refused to rent me a vehicle, enterprise had to comp me as they thought that was wrong of the body shop. Bottom line, they are not members of the better b b (not allowed to write those initials) and I know why, they would have too many complaints. No ill feelings, just warning you not to go there and opt for somewhere else. Really, family owed since 1877 or not, I DO NOT RECCOMMEND THIS SHOP. WORKMANSHIP AND CUSTOMER SERVICE IS HORRIBLE.
Cons: people, hours, workmanship, professionalism