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Cribs & Bibs - 5 Reviews - 1301 1st St, Napa, CA - Other Reviews - Phone (707) 226-5965

Cribs & Bibs

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1301 1st St
Napa, CA 94559
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(707) 226-5965
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Reviews

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( 4 )

Best

I ordered a diaper bag through them, and it was back-ordered from the manufacturer. They were very nice about giving me a refund. They were also good about returning my phone call...

Worst

My story is similar to the other postings. I ordered a dresser and they promissed 10-12 weeks. I called when it was supposed to arrive and Phil, the owner, said that there were pr...

Very nice about refund 10/15/2007

I ordered a diaper bag through them, and it was back-ordered from the manufacturer. They were very nice about giving me a refund. They were also good about returning my phone calls promptly. more

Don't Go Here!!!!!!!!!!!!!!!! 9/17/2007

My story is similar to the other postings. I ordered a dresser and they promissed 10-12 weeks. I called when it was supposed to arrive and Phil, the owner, said that there were problems with the manufactorer. He even said he'll waive the delivery cost if I could wait. Well, two months later and after many phone calls to him, I get a letter saying that the business went bankrupt. I'm probably going to loose out on the hundreds of dollars from my deposit. He misled me to believe that the product would be in when in fact he probably never ordered my dresser. He took my money and left. What a coward and a cheat. An ethical business person wouldn't do this to his customers. A**hole. By the way, how the hell can this place have a rating of 4 stars if the all the reviews give it a one star. Fix your sh*t. Pros: Nothing. Cons: Everything! more

Cribs and Bibs - Concord 9/5/2007

Do NOT shop here! We ordered a toodler rail 6 months ago and were told the wait would be 12 weeks. You have to leave 5+ messages for anyone to call you back. Like similar postings, they are blaming the manufacturer and will not give me my money back. At the rate we're going, our daughter is going to be too big for a toddler bed. Go to Lullaby Lane instead, not exactly close to Cribs and Bibs but they have everything and are a pleasure to work with. more

Avoid this place!!! 8/26/2007

This shop used to be in Napa, CA but recently move to Concord, CA. My wife and I had the worse shopping experience ever! We bought many items when my wife was 4 months pregnant trying to get things done early. Oh boy did we pick the wrong place to shop. We ordered a Graco Sugride and was promised to be delivered in a week and we got it 3 months later. We had to call every week and they kept promising it will be delivered next week. We also special ordered a ottaman and they said it will take 10 weeks and we still didn't get it after 5 months later so my wife is now 9 months pregnant and is expecting any time. Just imaging how frustrated this is now. Called them many times, left messages and they will never call you back! They kept saying it will be delivered next week each time i was lucky enough to get a person on line and still didn't get it.... They kept pushing responsiblilties back to manaufacturing. I would understand if it's 1 or 2 week delay from manufacture but 3 months delay is totally incompetence and irresponsible! We ask for money back and they said it's special order and can't be refunded. Owners attitude was extremely rude and don't take any responsibilities. We bought a floor model crib and the topper for the dresser has defective so they told us the topper was re-order and will be delivered next week and yet it's 5 months now still don't have it. They told us they order the wrong part and made us get the correct part number from the back of our dresser before they can re-re-order again. Don't go to this place or you will end up very frustrated. You can do much better somewhere else. This is the last thing i want for my 9 months pregnant wife and I am sure you do too.... Pros: Nothing Cons: extremely bad service and good luck trying to get your stuff if it's not already in stock! more

User review by bevangeline 11/15/2005

BAD customer service! Ordered furniture that was to take 12 weeks to deliver. We were told after 12 weeks that they couldn't track when it would arrive. Asked to speak to manager but call was never returned. When order came in, no one was available to help load the merchandise. Now we have to pay to get it delivered. The owner quoted one delivery price, but was not on-site when we went in and price was not honored. Go somewhere further and get real customer service! Cons: Customer service, lack of stock more
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