Ive lived in the Blackhawk area for over 20 years and I have never had such bad customer service as Ascona Pizza Co. I can live with the overpricing (Blackhawk is notorious for outlandish pricing). My first bad experience happened when my significant other placed an order and gave my name (Sandy) as the person to pick it up. When I got there, they had the right pizza, but said it was for ""Samuels"". I had to fight with him to give it to me. This kid was very rude.. I thought, ok, maybe he had trouble understanding my name, maybe my guy didnt speak clearly enough. Anyone can make a mistake. Then, tonight, I phoned in a pick up order for a large pizza, 4 sausage, with extra cheese.... My guy comes back, no pizza! He said they said I ordered a SMALL 4 cheese pizza! They informed him thats what they had and that was it! My guy told them that is NOT what was ordered and if they couldnt make it right he would leave....They told him to leave! Lets put it this way, we live across the street, have the money to spend, thought they had a great pizza, but apparently they are a bunch of kids running the place and have no regard for the customer service. They lost some good paying customers, WE WILL NEVER ORDER ANYTHING FROM THIS HORRIBLE PLACE. The owner should have his head examined to let some stupid, illiterate kids run his shop. I know alot of people in Blackhawk and so does my significant other. We are spreading the word to everyone in the area (if they havent already experienced this) If there was a way to register 1/2 a star, I would!!!!