I went to this nail spa on a relatively quiet day for a mani/pedi. The manicurist immediately started filing my nails down to a square shape, and complained when I asked her to make them oval. Then an attendant at the next station repeated her complaint, as if it were my fault. She changed the shape of the nail, but left a lot of residue under the nail making for a ragged, messy edge. Throughout the rest of the brief, uncomfortable experience she seemed annoyed that I had even patronized the shop. Her final complaint was that my tip wasn't big enough. I left feeling ripped off and very unrelaxed.