I've rented at least 100 videos from Film Yard. Their selection is fine, the location is great, but my big beef with FY is the ABOMINABLE customer service. They are not nice; they are sometimes civil. Quite often, when I go to pay, I feel as though I am intruding on the clerk's personal conversation (on the phone or with friends who've stopped by). I like the laid back, familial atmosphere of the Mom 'n Pop as much as the next guy but employees at FY are blatantly rude. I'm sad North Beach Video (on Grant) is closing. Please, someone, open a new video store in North Beach - with some decent customer service - so I don't have to go back there!
Pros: Convenience, Funky
Cons: Rude staff, Confusing Categories, Limited Selection