City Tow

Give them NEGATIVE 10 stars. I have not owned a vehicle nor rented one since 2004. In 2009 I was contacted by a collection agency for some $3000 for the towing and impound of a 1976 trailer I never owned from 2006. There is a DMV form NTRL ""Notice of Transfer and Release of Liability"" which only requires the ""seller"" to fill in the name and address of the ""buyer"" to transfer liability. The ""buyer"" does not sign to consent to this. And that is how a 1976 trailer was put in my name without my knowledge leading to this mess. Under Federal Law, the UCC, the business owner is held to higher standards of responsible conduct being of greater skill and experienced in the field. A DMV form with my name and address written in by someone else without my signature or other unambiguous acknowledgment of consent to assume liability does not make me liable. The proper course of action should have been to check with the DMV and insure that all the correct procedures were followed for selling a vehicle first; that I indeed consented to assume liability and it was done in a proper and correct manner. And only with that found to be the case should I have even been involved in the matter. Had that been done, it would have resulted in NO, I did not consent or was even aware of these things going on. Under Federal Law, this is possible grounds for Abuse of Process - to harass or injure an innocent party arising from improper motive: that being failure to perform as a responsible business which is mandated under the Uniform Commercial Code. The UCC makes it clear the business is held to higher standards of fair and responsible conduct. more

Give them NEGATIVE 5 Stars. one star is too much for these thief's. This is how the city of San Francisco can own your car. City Tow is in car sales and ownership. They are a thief. They hunt cars in the streets that have over 5 parking tickets and tow it in the middle of the night. Even if you are parked legally without any violations but have outstanding tickets they will still tow your car. Then they charge you $40 dollars per every 4 hours of storage. 24 hours is $240 dollars to store your car outdoors in the worst part of town. Plus they charge you $150 dollars in processing fees and another $200 for the tow itself. While you deal with a low life clerk that is rude, unprofessional and incompetent. They do this over the holidays since that is when you are not informed that you car was towed. You can come back after Christmas holidays with for a 10 day holiday pay $2400 dollars in storage plus all the other nonsense. Rack up more fees. It is nuts. They also broke my damn door when they jimmy opened the door. Pros: nothing Cons: 40 dollar per 4 hours of storage fee, crap for service, more

They broke my sideview mirror and all of my change in the car disappeared. more

I was parked in a tow zone (10 minutes) and walked out of the market just in time to see several tow trucks lined up, ticketing and hitching up cars. I confronted one of them and he said they had no means to contact the departing driver to let them know I was in pursuit and would be there straight away to rescue my dog before who knows what happened to him.\r \r A nearby shop owner told me she has seen them tow a van away with two children inside and the parents standing right beside it. True? Probably. According to her and the DPT ""officer"" I spoke with, once the tow hitch has been strapped on there is nothing anyone can do about it because it is all part of some city sanctioned uber towing and revenue machine.\r \r When I picked up my car the two guys minding the lot there had an exchange in Spanish as they handed me the paperwork and neither one of them were aware that they had a ""pero"" in the car. I can see numerous disasterous possibilities here. Occasionally airlines (Delta) and animal shelters have been known to accidentally anhilate animals due to a clerical errors, incompetence, or some other misunderstanding.\r \r I assume at some point they would figure out that there was a dog inside and call animal control. On the other hand, either the tow driver or the DPT ""officer"" could have simply called the cell number I leave posted on my windshield when I am out with my dog. If they weren't part of the uber machine of course. Pros: They bring in tons of revenue for the city. They must be building new schools with it. Cons: Refusal to take responsibility for property they confiscated, including my dog. more

If you are towed by this company (contracted with the City of SF police department) check your car throughly! My car was towed in 4wheel drive and now the transmission is ruined! They have horrible customer service skills and don't even bother to listen before telling you to go away there is nothing they can do. If you have a choice I don't recommend them. If you DON""T have a choice, please be wary! more