In the course of one month, our family, (ie, me, mom, husband and dad) brought them 3 cars within a 3 week period. 2 car accidents and 1 break in. Anyway, I'm always weary of anything related to my car because I'm so clueless about how it all works. Anyways, they towed my car for me, fixed it, dealt with the insurance companies on everything, got it done fast, and explained all the details to my husband since I had no interest in knowing what was wrong with my car. I just wanted it done. And both times when had outside towing companies pick up our cars, both tow drivers had raving compliments about the guys at the shop, saying I was going with the best and that even they themselves with all the people they know, would bring their cars to Matt's. Ask for Steve if you go to them, he is super helpful and nice.