This is one of the bigger better Kragens that I have been to. The sales people are very friendly and knowlgeable and will even come out to the parking lot and take a look under the hood to give advice about what part to buy. I also like that they don't mind if you work on your car a little in the parking lot. They are very friendly about returns too. All in all, I often find myself driving the extra distance from my house that it takes to get to this Kragen in preference to other closer Kragens, because of the great service and advice.