Charleston branch has typical Filipino haughty service when answering status of box picked up on 7/21. We were promised an 8/22 delivery which is within 30 days from 7/22 (date cargo leaves USA daw) but up to today (8/25 MLA) wala pa. Do not ask Rene what the status is because he does not know daw.\r
I called 1-800-338-5424 and got answers from Danny who had a professionally friendly demeanor.\r
I shipped 19 boxes from April to Nov '08 and they started out well with only 28 total shipping days door to door but service got from bad to worse to worst:\r
April 16: 5 boxes, 28 days (good! true to their promise of ""w/in 30 days"")\r
June 2: 3 boxes, 34 days (medyo sablay na)\r
Aug 13: 6 boxes, 32 (days sablay na naman sa pangako)\r
Sep 12: 2 boxes, 41 -FORTY ONE!- days! GRABEH!\r
Nov 11: 1 box, 33 days (Kaya naman pala eh, bakit yung iba? ok na lang pero sablay pa rin)\r
Nov 18: 2 boxes, 46 -YES, FORTY SIX!!!- DAYS!!! (They promised na aabot ito sa Pasko pero 1/02 na na-deliver!!!)\r
Jul 7 '09: 1 box, Baka (?!) up to 38 days daw??!! ABANGAN....! \r
I will update my review once this new shipment arrives.
Pros: All my boxes arrived still sealed.
Cons: Poor local cust service, delivery too up to 46 Days!