Appreciation of Customers is close to nonexistent. Owners concern for the customer is disingenuous, choosing to open (and close) the restaurant as fits their personal schedule. They even chose to close without notice over the entire Columbus Day weekend, leaving just a small note on the door saying `See you Tuesday’. That’s like a Mexican restaurant closing for three days during Cinco de Mayo. Subsequent contact with Marie (owner's wife) confirms their disregard for the customer as she touted their success and pretty much said they will do what they please.
There are plenty of other Italian restaurants in the area, try one who’s owners and staff are genuinely appreciative of the customer!
Cons: Low Concern for the Customer