my flowers were delivered at my work on valentine's day (cost more on this day), the delivery guy was on CRUTCHES. He broke the vase putting the flowers down, and proceeds to leave. We clean up the mess, and call shop. Flowers picked up by someone eles to rectify the problem, but cannot be brought back before I leave work 4 hours later. I offer to pick up my flowers, and when I asked to have the delivery charge removed, I'm informed,""they were delivered"". I'm offered a box of candy which I refuse, but it is handed to me anyway with a ""sorry"". I not sure if that was an apology, or a discription of the service I received.
Pros: nice flowers, but how can flowers not be nice.
Cons: POOR customer service