Needless to say I was disappointed when our 18 month old Bosch refrigerator stopped freezing. When Bob arrived he said that this was the first one of this model that he had worked on. He quickly assessed the problem to be a fan motor and ordered a replacement part. He even ordered an extra backup part in case anyone else has the same problem with this model. After installing the new part, Bob took the time to explain the best settings for this complex model. He even took the time to explain the Do?s and Don?ts of our Bosch dishwasher also. This is customer service ?to the moon and back?. Thanks Bob!