I agreed to pay $69 for a pair of insoles. ""Harry"" snuck in a $30 heel pad to the left insole, he said I had a “short leg.” Really...? Told me I had lower back pain. When I told him twice that I did not have lower back pain, he yelled “You have LOWER BACK PAIN!!!” Overall the arches felt too high, and I repeatedly told him this, but he guaranteed me they would feel great in 2 days. He is rude and agressive, and I didn’t want a confrontation. Three days later, my feet were killing me, especially the left heel. I took everything back to kindly make it right. He angrily told me NO REFUNDS! All I wanted was to return the crazy heel pad, and get a pair of insoles that didn't hurt. He got mad, took everything to the counter, and told me to come back later; he would ""adjust the insoles."" By this time, I knew I was in trouble with this charachter, but I agreed to come back. I did however remind him that I wanted the $30 heel pad credited. He started yelling ""NO refund! You get no refund!!! I busy man, You get out!!!"" By this time, I had had it with the insanity, told him I too was a busy man, and I demanded a FULL refund. The guy went nuts, tossed everything at me and yelled at me to get out of his store! In all my 56 years, I have never been treated like this, from anyone! Enter this store at your own risk. Please, Google this business and read all the horrible reviews, they aren't exaggerating.
I totally understand what these other reviewers are saying here. Also, there are numerous complaints against him with the Santa Barbara BBB.