When my vacuum broke I was nine months pregnant and definitely deep into the nesting phase. So of course I had to have it repaired as fast as possible. The staff at Crown vacuum were not very friendly. The building the store is located in is quite rundown and their parking lot is made of dirt. Doesn't make for a pleasant experience. They did the repair ok, I guess. The vacuum mysteriously developed a new and unrelated problem just a few weeks after coming home from Crown Vacuum. Coincidence? hmmm.