JERZYMADE .... As a contractor, you should be aware of the procedure in order to obtain excellent service from a service provider ... at the onset, established an excellent working relationship with one of the fine sales staff ... in this case at Bedrosians/State College. I recently built a 5,000+ home with 6 bathrooms, kitchen, laundry etc. all in need of countertop and flooring. Early on, we established a close working relationship with the sales staff and in doing so, were able to obtain phenomenal service and additional discounts based on our quantity purchases. Sure, people can make mistakes ... I would recommend to anyone that is selecting product and picking up the product yourself at the facility, to verify the order before taking possession. We did have a couple of incidents, but they immediately corrected the problem. I enjoyed my BEDROSIAN purchase experience which spanned close to six months ... and ended up with product I was pleased with. On another note, Jerzymade, you may try spell check on your next entry.