I went here looking for an engagement ring based on my mom's recommendation as she's been having her jewelry repaired here for many years. After 5 minutes in the store, it was clear why.
I had nothing - no diamond, no ring, barely any information. Sam took the time to educate me on what to look for, and what was important. When I explained to him that I was planning on ordering my diamond online, and would ask him to place it in a setting, he was more that accommodating - I sent him several links on diamonds I was looking at, and he gave his honest assessment on which would make the most sense, never once trying to sell me anything. It was quite clear that I was dealing with someone whose number one goal was to get me what I was looking for.
It was no wonder than no sooner did I have my diamond did I head back to choose the setting. He let me browse a book of samples, and when I found one I liked he said ""I can order you that one directly, or I can make one for less cost which will look just as good"". Not being able to pass up a deal, I took him up on his offer, and I'm glad I did. Once I received the finished ring, I was stunned - it looked *fantastic*, and cost me half as much as I had expected. To top it off, he even upgraded (at no charge) some of the side-stones in my setting one clarity grade because ""it didn't look right"" when he had the other stones in.
Oh, and through all of this, I failed to mention - I wasn't quite prepared for all of this and asked Sam to complete all of the ring manufacturing / setting in 5 days, much less than is standard. He was done in 4, ""just in case"".
I've already referred my colleague here, and will gladly refer anyone else who is interested - my experience was second to none.