The service from the staff at this place is just plain terrible. They're nice enough on the phone, but indifferent, unhelpful and even rude in a passive aggressive sort of way in person. It's puzzling because their prices are so very, very high and their frame selection is not the best we've ever seen.\r
My family has used this place for more than ten years, but we've watched the service from the staff go steadily down hill. We've now reached the point where we just won't go back anymore.