They do not treat their customers well. We bought an $1800 mattress from them. We got the wrong size by mistake (we received bedroom furniture as a gift and we were told the wrong size). We wanted to exchange it for a bigger mattress. 1st they said there was a $250 re-stocking fee. Then later, said no, we could not exchange it because we ordered the wrong size and that was our problem not theirs. They said ""No return policy for you"" by a guy named Tom who works there.