BRIDES BEWARE!!! PLEASE STAY AWAY!!!
I came here yesterday, 4/1/09, to drop off my one-of-a-kind wedding gown for dry cleaning and today, the owner, Xuan Thu, called to say that she LOST my gown!!! First of all, how do you lose a wedding gown when it was the only one that you took for dry cleaning??? She said that she personally took the dress home with her after she closed the store, went shopping, and the next morning when she drove to the cleaners, she found the dress missing!!! How can a dress grow legs and walk away from the car? When she offered to pay a few hundred dollars, I told her it was custom designed and cost $2000. That was when she started making all the excuses that had she known it was that much, she wouldn't have accepted it. For all I know, she probably stole it to keep at her store for future rentals. I should have been suspicious when I walked out of the store without them giving me a ticket for the item even after I asked for it. She said that she would remember it. She made the comment ""that's such a beautiful dress"" and the next thing is now it's lost!!! PLEASE DO NOT GO HERE!!! She's not even taking the responsibility to pay for the full value of the dress and WANTS ME TO MAKE A DEAL WITH MY DESIGNER TO MAKE THE DRESS FOR a couple of hundred dollars since they have already made money off of me and now it's just a replacement! It's really a priceless gown when you have it custom designed for you. This will likely go to civil court if she is unwilling to replace the monetary value of the dress PLUS the rush time to make it.
Cons: REFUSES TO TAKE RESPONSIBILITY FOR LOST GOWN