Waited over 3 1/2hours for an oil change. While waiting outside, I happened to witness one of their mechanics backing out my vehicle from the parking space and colliding with another vehicle. He paused to see if there were any witnesses, then proceeded to drive my vehicle into the service bay to conduct the oil change without acknowledging the damage. I immeditaely notified the manager who saw the noticeable 6"" scrape on the side of my new car. \r
At first, the manager told me to buy paint and paint over it. Then he offered a free car wash. After telling him to fix the damage, he offered a discounted brake service. The manager told me all the other vehicle involved belonged to an employee next door. Later I saw a 17 year old get into that vehicle. He told me the vehicle belonged to him and that he is a customer of a nearby business. \r
Later, I called the owner and per his advice, I sent him the cheapest estimate I could find. He told me that he sent it to their corporate office and that I should hear back from them w/in the week. \r
It's been over 2 months now. I've just been given the run-around. Called Precision's corporate office in Virginia and they told me these claims are handled in California, and that they couldn't even give me any contact information as this is confidential. I filed a report with the Better Business online and will also be filing with the California Department of Consumer Affairs: Bureau of Automotive Repair. I doubt Precision will agree to any mediation though. \r
Updated 03/08/07 the Better Business stated the reply Precision Tune gave was ""No one seen or heard it. The truck that we supposedly hitt did not have a scratch on it. The mechanic said he did not hitt anything, I will not pay for anything."" I do have a witness and his truck did have scratches on it - he is willing to attest to that fact. I cannot believe how dishonest this company is! I'm driving around with very noticeable damage to my new car!
Pros: Clean facility
Cons: Very dishonest, unreliable service.