If, as a property owner, you are looking for someone to alienate and anger tenants, you couldn't find a better company. If, on the other hand you do not want arrogant and non-responsive representation, or if you are concerned that things like floods, leaks or other potentially property damaging maintenance be addressed promptly, you might look somewhere else. \r
Kail is slow to return calls, patronizing and sarcastic when they do. They use vendors of the lowest quality, chosen apparently from recent parolees. Penny wise, pound foolish. Yuck.
Pros: They may save owners a few pennies by using sub-standard contractors.
Cons: Your house is likely to suffer and renters who are not accustomed to being treated rudely will likely move.