Parking and Staff at this hotel are a nightmare! Prior to check-in we were promised additional overnight parking options if their lots were full, none were provided. The front desk refused to help us find any reasonable parking near the area and was unbelievably rude. When we requested a manager, he initially refused to speak to us. Upon requesting his presence, for the second time, he stormed out of his office and told us that he was angry (not the word he actually used!) that we were interrupting his dinner. He informed us that he would rather check us out than offer any parking suggestions. When we inquired about someone else being willing to help us he stated, ""I'm it. I'm god."" We gladly checked out and found another hotel just down the street even on a busy holiday weekend with no problems. Save yourself the trouble - yes, the area is great but there are other places in the area with excellent customer service, good prices, and parking - the rooms are small and smell of mildew anyways.
Cons: Customer Service and parking