This is the WORST company in the world. I paid $1200 for a Samsung washer and dryer last week -- a decent deal. BUT then came the installation. They gave us a four hour window for delivery and were two hours late -- so we waited 6 hours for the installation. They came out without the pedestals and we had to wait another two days before they came back with them. The guys with the pedestals were also late, although this time Pacific Sales had told us they would call an hour before they came (so they called, but the guys didn't get here until 2 hours after the call). We used the dryer later that day, and the whole laundry room and kitchen got hot and wet. We called Pacific Sales and another 3 days later a different install guy determined that the previous one had installed the duct wrong, so it was smashed up when he shoved the dryer toward the wall and shooting into the house. About 10 minutes after that repair guy left, I started smelling gas throughout the kitchen and front of the house. I called Pacific Sales and they said they will send him back out -- but not until he finishes 3 more deliveries. I explained my house smells like gas, which seems dangerous, and I would like someone to fix it immediately. My laundry room is small and I wasn't able to access the gas valve to turn it off myself (and my wife is pregnant, so didn't want her to help me pull the dryer out). The receptionist essentially said ""tough, nothing I can do, and you didn't tell the repair guy that when he was there."" I explained I didn't smell gas when he was here. I talked to about 4 other people to try to get someone to treat this like an emergency, but nobody would give me a time when the repair guy would get here. After over 4 hours, at the end of his route, the repair guy came out and fixed the gas leak -- the 2nd of the 3 install guys I've had out used the wrong size fitting to connect my gas dryer and it had jiggled loose when the 3rd install guy had fixed the broken vent. The service at this company is so bad it is surreal. Notwithstanding I have a one year warranty with them, I'll likely pay for service with Sears if anything goes wrong again.