We ordered a cake 1 week in advance and paid for it. We went to pick it up the day of the party and they had never even made it! They quickly made another one and delivered it. When it got there it wasn't what was asked for. When I called to complain I was told ""it's no big deal!"" No concern for customer happiness. I was also told that ""it's a cake not a sculpture"". The mistake in design was something so obvious! I have never been so upset about treatment in my LIFE! The cake tasted good but doesn't make up for the lack of customer care.