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Monaco Motors - 30 Reviews - 21311 Vanowen St Ste 118, Canoga Park, CA - Auto Repair & Service Reviews - Phone (818) 492-4640
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Monaco Motors

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21311 Vanowen St Ste 118
Canoga Park, CA 91303
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(818) 492-4640
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Reviews

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( 8 )

Best

THE BEST!!! The had the good fortune to have been introduced to Wade Lennan and his Monaco Motors team over 10 years ago. Many many happy motoring miles later I am as pleased with...

Worst

I used to be a big a fan of Monaco Motors, however after my last experience sentiment has changed. Made an appointment for an oil change at 7:30am, was the first car there and in...

Editorial review from Citysearch 12/5/2013

Better place for our cars. I have an error in my BMW (lighting error) and one my mate recommend me about Monaco Motors. Really I found a friendly atmosphere for my car with better and advanced care service. more

Editorial review from Citysearch 7/30/2013

Its a pleasure doing business with Monaco Motors because they are honest and thorough in there repairs and maintenance of my car. R Douglas Collins M.D. more

Editorial review from Citysearch 4/19/2013

I highly recommend Monaco Motors and Wade. They keep my 1997 SL500 and 1999 S500 in tip top shape. Always efficient, friendly staff and on time. Great offers for maintenance. Thanks to all of you at Monaco Motors for your wonderful work. more

Editorial review from Citysearch 4/3/2013

I took my 2001 Boxter two weeks ago to Monaco Motors for checkup, and they took care of all problems. They provided very high quality service. I gave them A.\r They will provide loaner car or ride back home free of charge. more

Editorial review from Citysearch 2/12/2013

I've been taking BOTH my Porsche (2001 969 and 2004 Cayenne) to Wade at Monaco Motors for a few years now. Very happy with their services and quality of work. Nice monthly promotions for services as well! \r Shuttle services to the Topanga Mall while you wait is a nice added touch.\r Andrew P. more

Editorial review from Citysearch 10/30/2012

I've been using Monaco Motors for over 4 years. In all that time Wade and his crew have been nothing but the best. They go out of their way to provide me with a service that is second to none. I have no hesitation in recommending them to anyone. more

Doesn't get any better 5/16/2012

THE BEST!!! The had the good fortune to have been introduced to Wade Lennan and his Monaco Motors team over 10 years ago. Many many happy motoring miles later I am as pleased with his way of doing business as the day we first met. His team is knowledgeable, prompt and very reasonable. They pay great attention to detail and are as dependable as it gets. His team also continuously obtains professional development to keep their skills up to date. I recommend Monaco to all my friends because I know they will learn to appreciate Monaco as well. Pros: null Cons: null more

Go to Monaco instead of MBZ dealer!!! 1/30/2012

Great Service and excellent value. I have taken my Mercedes SL 600 and C 55 AMG, and soon i will take my Porsche Cayenne S when it will need a service. They give you a complementary ride to and from your house, no matter how small your service is with them and even a car wash. more

Excellent Service for Porsche's MBZ 11/15/2011

Very nice experienced, knowledgeable ownership and service personnel. Owner Wade takes care of your car as if it was his own. Lots of communications, between Monaco and you. No Surprises as to costs and service, any changes necessitates a call for your approval. Parts are original from the manufacturer. Your car gets returned to you washed and cleaned, at no extra charge. Free pick up and delivery. Monaco makes it as easy as possible to have your car serviced... Pros: null Cons: null more

Excellent Service for Porsche's MBZ 11/15/2011

Very nice experienced, knowledgeable ownership and service personnel. Owner Wade takes care of your car as if it was his own. Lots of communications, between Monaco and you. No Surprises as to costs and service, any changes necessitates a call for your approval. Parts are original from the manufacturer. Your car gets returned to you washed and cleaned, at no extra charge. Free pick up and delivery. Monaco makes it as easy as possible to have your car serviced... more

Monaco Motors - Fails in Customer Service 101 10/27/2011

I used to be a big a fan of Monaco Motors, however after my last experience sentiment has changed. Made an appointment for an oil change at 7:30am, was the first car there and in. Wrote it all up and was expecting as I was told, car would be done early afternoon. Wade the owner called me at 12:30 said he was leaving because of a bad back and so and so would take over and be getting back to me. No one ever did, I was left hanging. Went to pick up my car first thing this morning and it was still up on the lift and Wade said he thought it was done. When confronted about this situation, Wade was less than apologetic and passé. He had every opportunity to put the situation behind us, but didn't see any urgency in redeeming this situation. My day was destroyed waiting around for them. Wade and Monaco Motors is only about the customer on the surface. There is nothing else there. It's only about the money for them and what they can get out of you. Thanks for not washing the car as promised and being so petty that you don't even have the decency to offer something (discount, no charge for light bulb). Bottom line, not a good place to patronize if you really want customer service. I have referred several people to Monaco Motors in the past that are regulars, but will do everything in my power to make sure that they go elsewhere. In this world and in these times, there is no reason for this to happen. more

Monaco Motors - Fails in Customer Service 101 10/27/2011

I used to be a big a fan of Monaco Motors, however after my last experience sentiment has changed. Made an appointment for an oil change at 7:30am, was the first car there and in. Wrote it all up and was expecting as I was told, car would be done early afternoon. Wade the owner called me at 12:30 said he was leaving because of a bad back and so and so would take over and be getting back to me. No one ever did, I was left hanging. Went to pick up my car first thing this morning and it was still up on the lift and Wade said he thought it was done. When confronted about this situation, Wade was less than apologetic and pass Pros: null Cons: null more

Nice Guys, Poor Knowledge 4/18/2011

I was looking for a decent place to get my oil changed. Found this place because it was the closest. Had my oil changed. I thought they were putting in BMW Longlife motor oil - they were using Mobil 1 - which is NOT certified by BMW, Mercedes, Audi, VW. Just read the bottle, the certs are on the back. They forgot to put a new o-ring on the drain plug - the oil leaked like crazy after a day. I took it back, they refilled my engine and put a new o-ring - come to think of it, the owner never apologized. I reluctantly went in for a second oil service, ugh. Second time around I brought my own oil Castrol 0W-30 European Formula -Certified by BMW Longlife 01 and the rest. They tried telling me that I had an oil leak, but didn't know where it was from, but that it looks like it was coming from the drain plug(stupids) -I'm assuming it looks like its leaking because they didn't wipe up the oil that had leaked(stupid asses) - They wanted to charge me to put some blue dye sh!t in my motor oil(haha, stupids putting dye in my highly tuned $30k machine). Oh man, they also argued with me about oil(stupid again). more

Nice Guys, Poor Knowledge 4/18/2011

I was looking for a decent place to get my oil changed. Found this place because it was the closest. Had my oil changed. I thought they were putting in BMW Longlife motor oil - they were using Mobil 1 - which is NOT certified by BMW, Mercedes, Audi, VW. Just read the bottle, the certs are on the back. They forgot to put a new o-ring on the drain plug - the oil leaked like crazy after a day. I took it back, they refilled my engine and put a new o-ring - come to think of it, the owner never apologized. I reluctantly went in for a second oil service, ugh. Second time around I brought my own oil Castrol 0W-30 European Formula -Certified by BMW Longlife 01 and the rest. They tried telling me that I had an oil leak, but didn't know where it was from, but that it looks like it was coming from the drain plug(stupids) -I'm assuming it looks like its leaking because they didn't wipe up the oil that had leaked(stupid asses) - They wanted to charge me to put some blue dye sh!t in my motor oil(haha, stupids putting dye in my highly tuned $30k machine). Oh man, they also argued with me about oil(stupid again). I'm sure they do some things right, but to me, an oil change should be a walk in the park. Cheers. more

Monaco Motors - 10/14/2010

For years my 2003 BMW was serviced by a large dealership from whom I had purchased a maintenance contract. Although I understood that it was more expensive than a local independent repair shop, I was under the impression that I was paying for better service. Well, once I started going to Monaco Motors I realized how wrong I had been. Not only is it significantly less expensive, but I feel that Wade and his excellent crew really have my back. These guys have integrity and it shows. After a year and half of having them service my car, I have no doubt that they are worthy of my trust. My BMW 325 is the first really nice vehicle I've owned. I'm not a rich man so I'm going to take great care of it and keep it running in top condition for as long as I can. Monaco Motors was the missing ingredient I needed to have in order to make that happen without breaking the bank. They feel like family and I actually enjoy going in there even when I know I'm going to have to part with a few bucks to get the job done. At least I know it's done right and for great price. more

Monaco Motors - 10/14/2010

For years my 2003 BMW was serviced by a large dealership from whom I had purchased a maintenance contract. Although I understood that it was more expensive than a local independent repair shop, I was under the impression that I was paying for better service. Well, once I started going to Monaco Motors I realized how wrong I had been. Not only is it significantly less expensive, but I feel that Wade and his excellent crew really have my back. These guys have integrity and it shows. After a year and half of having them service my car, I have no doubt that they are worthy of my trust. My BMW 325 is the first really nice vehicle I've owned. I'm not a rich man so I'm going to take great care of it and keep it running in top condition for as long as I can. Monaco Motors was the missing ingredient I needed to have in order to make that happen without breaking the bank. They feel like family and I actually enjoy going in there even when I know I'm going to have to part with a few bucks to get the job done. At least I know it's done right and for great price. more

AWESOME PLACE!! I LOVE THEM!!! 2/10/2010

The guys ALWAYS take care of me there!! They are so trustworthy and honest! I had the convertible top on my mini cooper sliced open through a break in and Mike called all the places nearby to get a gorgeous top that was slightly used, so I saved almost $800!! And the best part is I didn't even have to ask!! I highly recommend Monaco Motors! Pros: most trustworthy place ever!! Cons: none more

AWESOME PLACE!! I LOVE THEM!!! 2/10/2010

The guys ALWAYS take care of me there!! They are so trustworthy and honest! I had the convertible top on my mini cooper sliced open through a break in and Mike called all the places nearby to get a gorgeous top that was slightly used, so I saved almost $800!! And the best part is I didn't even have to ask!! I highly recommend Monaco Motors! Pros: most trustworthy place ever!! Cons: none more

They do great work and have great service at a fair price 1/29/2010

We've taken all 3 cars to Wade. They all needed different levels of service and repairs and many special requests for check, call then do in a very customized way for us. They made us feel comfortable with all the decisions and costs going through the repair process. They satisfied our every request and did ALL the jobs at way less than the dealership prices. And in some cases, what the dealership quoted wasn't even required. They were very good at communicating with me and explaining the needs of our cars and letting us make the decisions along the way. We made 1 trip with all 3 cars and saved about $3,800 for the work we needed. Thanks Wade, Bill and the Monaco Motors Crew! Pros: They did a great job on our BMW, Mersedes and Audi! Cons: We had no negative experiences more

They do great work and have great service at a fair price 1/29/2010

We've taken all 3 cars to Wade. They all needed different levels of service and repairs and many special requests for check, call then do in a very customized way for us. They made us feel comfortable with all the decisions and costs going through the repair process. They satisfied our every request and did ALL the jobs at way less than the dealership prices. And in some cases, what the dealership quoted wasn't even required. They were very good at communicating with me and explaining the needs of our cars and letting us make the decisions along the way. We made 1 trip with all 3 cars and saved about $3,800 for the work we needed. Thanks Wade, Bill and the Monaco Motors Crew! Pros: They did a great job on our BMW, Mersedes and Audi! Cons: We had no negative experiences more
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SPRING DISCOUNT :
20% OFF all yearly plans
Use SPRING at checkout. Expires 6/30/2017

Owner Message

  • Welcome to Monaco Motors where being the best is not just a slogan, it's a reality. We specialize in the service and repair of Mercedes Benz, Porsche, BMW, Audi & Mini. With free delivery and pick- up(Monaco VIP Service)in the Los Angeles area, complimentary car wash with every service and a smile, how can you go wrong? Our rates are very competitive and fair. Extended Warranties are welcome. We will change the way you think about Auto Repair Shops... for good!

Additional information

  • Hours:

    Mon-Fri 7:30-5:30pm Now open Saturday's 9am-3pm by appointment
  • Payments:

    Cash
  • Neighborhoods:

    South Valley, Canoga Park