Lamps Plus

My husband and I searched high and low for a ceiling lamp and sconces for our office remodel. We decided to go with Lamps Plus even though it was more expensive than other options because they had a product we liked which matched the overall decorating scheme of our house. The ceiling light was nice and good quality. The sconces, which matched it, were cheap crap. The scavo glass for one broke during assembly. The glass for another cracked after it was installed. Lamps Plus said the sconces were discontinued and no parts were available. We had to buy 2 additional sconces and got a whole $1 off on a clearance price. When my husband complained to the manager, he was told, ""Oh well, you have extra parts."" If any of these lamps ever break, we will be forced to buy a whole new set plus new ceiling light. $1000 plus down the drain. Apparently, Lamps Plus does not believe in the implied warranty of merchantability. We will be demanding a refund for the two sconces that broke. Will never shop there again. more

I bought a floor lamp at Lamp's Plus and 1 year later we heard a sound like a gunshot in our house. The large glass housing around the bulbs had cracked in 2 or 3 places. Apparently one of the halogen bulbs had gone out and caused the lamp to break. It could have shattered on the floor and hurt one my young children. I had to go to Lamps Plus 3 times just to talk to a manager. They refused to give me a refund or a store credit for the lamp despite its obvious safety issues. I will never shop at Lamps Plus again. Pros: good parking Cons: will not guarantee defective products, poor customer service more