We have been coming here for the past couple of years and have seen the level of customer service get poorer and poorer. Some of the staff are clearly overwhelmed by the number of customers. Understaffed maybe? Meals are slow to arrive, staff have to be reminded to provide refills for drinks and extras.
A couple of weeks ago, we ordered fish and chips only to discover that the fish inside the batter was raw. We sent the order back TWICE because it was obvious that the battered fish was frozen and not defrosted before being cooked. On the third attempt, the fish was fine. The server could not have been more apologetic.
This branch needs to pull itself up by the bootstraps.