I recently had outpatient surgery on my back (sciatica, micro-laminotomy) for a herniated disk and have a number of observations:
1) the facility is clean and modern, inviting and smells good!
2) the nursing and aide staff were very courteous and professional. Wilma my preop nurse was very nice and friendly and got my IV started in 1 shot
3) I was promptly taken to surgery and the last thing I remember was the anesthesiologist giving me a shot of versed in my iv
4) An hour and a half later, I remember waking up groggy in the recovery room with 100% of my sciatica symptoms gone! Woopee!
5) my recovery room course was not without hitches. I wasn't able to pee write away and had to be cathed. (I have a sensitive bladder). My nurse Carmelita was fantastatic. She was available, affable and able (the three A's). She was in close contact and was in contact with my Dr., Dr. Rich, who was in surgery. He promptly came down and got a urologist, Dr. Rich, to see me there, but I was able to pee by then, so it was ok. I was so pleased when I was leaving with the care that I gave my nurse a hug!
I highly recommend this hospital for outpatient surgery (that's my only experience there.) The trouble is that most people who are happy with their service, expect it and get and never write a review. I'm aware how a single disgruntled patient will probably write one and a happy patient probably won't. So I promised them that I would be different, so here it is. Please everyone, keep in mind that an unhappy patient is 100 times more likely to leave a review than a happy one. So here's the silent majority talking.