I was supposed to receive flowers for my birthday on a Saturday. My work is literally ONE block from the shop, yet I never received them! My friend called me Monday morning to see how I liked the flowers only to find out that the were never delivered. When he called them, they said, 'oh we didn't make the delivery, we're making the bouquet now.' What kind of business is that? Not only did they not make the delivery, but he had to call them to find that out. On top of that, since I didn't work on Monday, I had to drive to Santa Monica to pick up my own flowers TWO days after my birthday! Terrible. They used the excuse that they had a new girl that forgot to do my order and four others on Saturday, but maybe from the previous review, that's just typical of their business practices. Completely unacceptable. Happy Birthday to me.