DO NOT use them!!! If there was an option to give them -5 stars, I would have! If you need to renew your Russian passport, just deal with the consulate, weirdly, their service is MUCH BETTER!\r
To start with, the service is not that good. They say they will call you but they never do, till you start calling them yourself and leave messages. Their website gives you one information while in fact that info is long time no valid. Such as, the website states that the passport will be mailed to you and for people living far from San Francisco that sounds very tempting. When you ask Russian Universal Services whether that is the case, they don't give you a straight ""no"", they say something like ""it will be clear by the time your passport is done. If we cannot mail it to you then you will just get it from the consulate representative that visits your state about every 3 months, in any case you won't have to travel to CA"". When time for my passport to be ready comes, I wait for the RUS's call and never receive one, I check the consulate website that states that my passport is ready, I call the RUS and ask them how and when I am going to receive my passport. They say that unfortunately the consulate does not allow them to pick up the passports on people's behalf anymore, but no worries the consulate representative will be in my state some time soon and I will be able to pick up my passport then. I ask them when exactly that representative is going to be in my state, they tell me to call the consulate and ask them, although, I paid money to the RUS so that they deal with the consulate not me. But at this point, I think ""OK, I guess, I can call myself"". And, of course, when I ask the consulate about that mysterious representative, they get very surprised and say ""no, they don't have any representatives going to different states and dealing with passports"" ... Denis or what's his name from the RUS was ass stubborn saying that the consulate doesn't know any better and the representative will be in my state if not within 3 months, then definitely within half a year and that the RUS will give me a call as soon as they know when that is going to happen ... Needless to say that I never got any calls from them since then and ended up dealing with the consulate myself trying to get my passport.\r
Please, do not repeat my mistake. This company is definitely ????????! If you need to update your Russian passport, just deal with the consulate, it will be cheaper and less stressful. Moreover after writing this review, I am going to report the RUS to the Better Business Bureau.